Refund Policy
Every account starts with a 30 day free trial, so you can run a real purchase before paying anything. This policy covers what happens once a paid plan begins.
01Free trial
No payment details are needed for the trial and nothing is charged during it. There is nothing to refund or cancel.
02Monthly plans
Monthly plans can be cancelled at any time and stay active until the end of the paid month. Partial months are not refunded.
03Annual plans
If you cancel an annual plan within 30 days of the first annual payment, we refund the full amount. After 30 days, the plan stays active until the end of the paid year and is not refunded.
04Seat changes
- Added buyer seats are charged pro rata for the rest of the billing period.
- Removed seats are credited against the next invoice, not refunded in cash.
- Free users such as vendors, requesters and approvers never affect billing.
05Service problems
If the service is unavailable for an extended period due to a fault on our side, we credit the affected period against your next invoice on request.
06How to request a refund
Write to us through the contact page with your account email and invoice number. Approved refunds are paid to the original payment method within 10 working days.